CHANGING YOUR APPOINTMENT
A minimum of 24 hrs notice is required to reschedule or cancel a booked appointment free of charge
CANCELLATION + NO SHOW
As a courtesy, reminders are sent 36 hrs prior appointment via email.
If an appointment is cancelled or rescheduled with less than 24 hrs notice, or you do not attend your appointment, your credit card on file will be charged $20 cancellation fee.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of our staff and other clients, please do not come to your appointment sick. if it is assumed that you are currently sick , your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working mom I understand the occasional family emergency may arise unexpectedly.
A one-time allowance of last minute cancellation will be permitted for sickness or family emergency, after that the cancellation and no show policy is in effect.
Please aim to arrive 5-10 minutes before your schedule appointment time with a clear/make up free face (eyes & lashes). Extra time spent removing make up will mean less time lashing. If you arrive after your schedule time, it may not be possible to extend the time for your booked service ; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
OTHER ARTISTS' WORK
New clients with extensions must schedule a 'New Client Touch Up'. If you currently have lash extensions from another artist, there is a likelihood that your lashes will need to be removed and put back on properly due to the unregulated nature of eyelash extension training, certification and country regulations. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
AFTER HOURS APPOINTMENT
Certain circumstances & holiday seasons may leave you in a panic to squeeze in a last minute appointment that is outside of our normal business hours. After hours appointments maybe be available on a case by case basis for an additional $50 CAD fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, products and other expenses used to provide you with a service.
No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 45 minute express touch up application or product. Any concerns addressed after 72 hrs of your last appointment or if you fail to follow the proper after care instructions, you will be charged at full price for the service.
Due to safety and liability considerations and limited space, children may not accompany you to your appointment.
Please refrain from using your phone during your lash appointment. Due to effort and concentration required for application and time constraints, I am unable to read your text messages or tell you who is calling while you are getting your lashes done.
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.
HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
DISCLOSURE OF INFORMATION
The Company, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.
ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals or our prescription drug patients and we may require these individuals to register upon entry by providing us with certain information.
PROTECTION OF INFORMATION:
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.
Storage of Information: